Terms and Conditions

1. Introduction

These terms and conditions govern the sale of goods and services by Cartridge Care Bury (we, us, our) to you (the customer). By placing an order with us online, by telephone, by form enquiry or by prior arrangement, you agree to be bound by these terms.

2. Company information

Trading name: Cartridge Care Bury
Telephone: 0161 738 1001
Website: https://www.cartridgecarebury.co.uk/

3. Products and availability

All orders are subject to acceptance and availability. We try to ensure product information is accurate, but we cannot guarantee the availability of any specific cartridge at all times. If an item is unavailable, we may contact you to offer a suitable alternative or a refund.

4. Prices and payment

Prices are shown in Great British Pounds (£) and may change without notice. Payment must be made before dispatch unless a business credit account has been approved by us. A £20 minimum order applies unless we agree otherwise.

5. Delivery policy

Free next-day delivery is available on qualifying orders. Delivery times are estimates from dispatch or route confirmation and may be affected by stock, route capacity, weather, traffic or other circumstances outside our control.

Paid same-day delivery may be available for urgent requirements. Same-day delivery is not guaranteed and is subject to stock, driver availability, route capacity and confirmation by the Bury team. Any same-day delivery charge will be quoted before the order proceeds.

6. Returns and cancellations

Faulty goods

If a product is faulty, contact us promptly on 0161 738 1001. We may offer a replacement, credit or refund after checking the fault. Faulty items may need to be returned for inspection.

Unwanted items

Consumers may have the right to cancel an order within 14 days of receiving goods. Returned goods must be unopened, unused, in original packaging and in resaleable condition. Unless goods are faulty or incorrectly supplied, the customer is responsible for return costs.

Business returns

For business customers, returns for unwanted goods are at our discretion and may be subject to a restocking fee.

7. Business customer restocking fees

Where goods are returned by a business customer and the return is accepted at our discretion, a restocking fee of between 30% and 40% of the original purchase price may be deducted from any refund or credit. The percentage depends on the condition of the goods, packaging, handling requirements and processing costs. Delivery charges and associated costs are non-refundable unless goods are faulty or incorrectly supplied.

8. Liability

We are not liable for indirect or consequential loss, including loss of profit, business or goodwill, arising from any issue with goods or services. Our maximum liability is generally limited to the amount paid for the goods in question. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the courts of England and Wales.